A coastal storm in New England

Storm Events & Emergency Service

Robies proudly offers emergency services via our answering service. Our normal office hours are 7:30 am until 4:30 pm, Monday through Friday. During weekdays, our answering service accepts emergency after-hours requests for service between the hours of 4:30 and 10 pm. No calls are answered between 10 pm and 7:30 am. During the weekend, the answering service accepts after-hours requests for service between the hours of 7:30 am and 10 pm.

Emergency service is offered to Robies active commercial customers (have had regular service within past 2 years) and to Robies active residential customers with a current and active maintenance agreement.

Emergency after-hours service is only provided for situations that the on-call technician determines are emergencies. The on-call technician has full discretion to decide what is and what is not an emergency, without the need for manager approval. Our technicians are fully empowered to decide who is eligible for after-hours service and what situations are considered an emergency.

Special after-hours rates apply, which will be explained by the on-call technician. The on-call technician will collect payment upon completion of the visit unless the item is covered under warranty.

Storm Events
During an intense storm event such as a nor’easter, blizzard, hurricane or tropical storm, Robies will typically see a massive influx of requests for service. A couple key notes about these types of events:

  • For the sake of our technician’s safety, Robies will not dispatch a technician while a storm is active.
  • Driving snow can cause a generator’s intake to get plugged, causing the unit to fail.
  • During many storm events, intense demand for service can result in Robies being unable to assist everyone.
  • If your generator has failed, often the power will come back on before a Robies technician is able to get out.
  • Robies only offers emergency service to active commercial customers (had regular service within past 2 years).
  • Robies only offers emergency service to active residential customers with an active maintenance agreement.

In snowstorms, one of the most common causes of system failures is snow. A furnace, boiler or water heater exhaust vent or fresh air intake can often be covered by piling or drifting snow. This can also affect the fresh air intake or exhaust vent of a natural gas or propane generator. Prior to calling for service, please check to ensure all venting is clear.

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What Our Customers Are Saying

“Thanks for the awesome job with my new a/c compressor; efficient, clean service and under budget; Robies is and always has been great!”

Robert from HyannisPort

“Excellent work!!! Determined problem with furnace and fixed. After initial call, arrived on time as scheduled.”

Howard from West Yarmouth

“I have used the services of Robie’s Refrigeration Incorporated a year ago for checking my air conditioner that they had put in several years ago. They are excellent all across the board.”

Judith from West Barnstable
“Woke up yesterday morning to no heat. Called Robies right away and had heat back up and running by early afternoon. The technician explained the problem well and was quick and courteous.”
Cindy from Brewster
“Central air conditioning was not functioning. The Robies tech came at the appointment time, fixed the problem, and was very pleasant. Price was reasonable. What more would you want?”
Robert from Cape Cod
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Kelly from Centerville
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Mikklos from Barnstable
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Robert from Dennis
“Just wanted to let you know how much we appreciated your service & how reliable some of your people are. When our furnace quit in January during the big cold spell your people responded very quickly. Thanks for your excellent service and to your people for a job well done.”
Victor & Mardee from East Orleans