A friendly Robies customer service representative assists a Cape Cod homeowner with questions about HVAC services, maintenance plans, generators and emergency heating and cooling support

Frequently Asked Questions

We understand that choosing the right HVAC services can bring up a lot of questions. Here are answers to some of the most common questions from our customers.

Do you offer financing options?2025-12-05T15:58:13+00:00

Yes, we offer flexible, competitive financing. We are also well versed in any and all rebate programs available to our customers.

Do you offer emergency HVAC service?2025-12-05T15:57:47+00:00

Yes, our team is available for emergency services, ensuring your home stays comfortable when you need it most.

Do you offer maintenance plans for your customers?2025-12-05T15:57:16+00:00

Robies offers maintenance plans for every type of system that we service and install for both residential and commercial customers.

How can I improve indoor air quality in my home?2025-12-05T15:56:42+00:00

Regular HVAC maintenance and changing filters is critical.  Beyond maintenance, Robies focuses on four key areas:  filtration – high efficiency air filtration (MERV13 or higher), air purification – UV bulbs or dedicated air purifiers, fresh air – Energy Recovery Ventilators, and humidity control – humidifiers and dehumidifiers.  The Robies team can recommend solutions tailored to your home.

Do you offer air quality solutions?2025-12-05T15:55:46+00:00

We provide air purifiers, humidifiers, dehumidifiers, and ventilation solutions to help keep your Cape Cod home’s air clean, healthy, and comfortable year-round.

Do you provide maintenance for generators?2025-12-05T15:54:40+00:00

Yes. Regular maintenance ensures your generator starts reliably when you need it most.  Our maintenance is thorough and includes spark plugs, engine oil, engine filter and a full cleaning and inspection of the unit.

How do I know what size generator I need?2025-12-05T15:54:14+00:00

Generator size depends on the number of appliances and systems you want to power during an outage. Robies performs a full professional assessment to recommend the right generator for your home.

Do you install standby generators?2025-12-05T15:53:50+00:00

Yes. Our technicians install and service Generac whole-home automatic standby generators to keep your home powered during outages.

How do I know if my electrical system needs an upgrade?2025-12-05T15:53:21+00:00

Signs that your electrical system might need to be upgraded include frequent breaker trips, flickering lights, outdated panels, or insufficient outlets. Our team can evaluate your system and recommend safe, cost-effective upgrades.

Do you provide residential and commercial electrical services?2025-12-05T15:52:55+00:00

Yes. Our licensed electricians handle everything from outlet and lighting installation to panel upgrades, wiring repairs, and more.

My AC is running but not cooling—what could be wrong?2025-12-05T15:43:21+00:00

Common issues include a dirty air filter, refrigerant leaks, faulty thermostat.  Please feel free to contact us anytime to schedule a visit, if needed.

How often should I service my air conditioning system?2025-12-05T15:42:56+00:00

We recommend annual maintenance.  Regular maintenance helps prevent breakdowns and extends the life of your system.

Do you install air conditioning systems?2025-12-05T15:42:28+00:00

Yes. We install and service central air conditioning systems, and ductless mini-splits units to keep your home cool and comfortable during Cape Cod summers.

My heating system isn’t working—what should I do?2025-12-05T15:41:57+00:00

First, check your thermostat, air filter, and circuit breaker. If your system still is not heating properly, feel free to reach out to Robies to request a visit.

How often should I schedule heating maintenance?2025-12-05T15:41:29+00:00

We recommend annual maintenance.  Regular maintenance helps prevent breakdowns and extends the life of your system.

What types of heating systems does Robies install and service?2025-12-05T15:40:51+00:00

We work with a wide range of heating systems, including furnaces, boilers, heat pumps, ductless mini-splits, wall heaters, unit heaters, electric baseboard heat, radiant heat, tube heaters, infrared heaters.

How can I contact Robies?2025-12-05T16:01:57+00:00

You can reach us by phone at 508 775 3083 or email us at info@robies.com. For service requests, you can also fill out our online contact form.

What areas do you service?2025-12-05T16:02:14+00:00

We service Cape Cod (Barnstable County): Barnstable, Bourne, Brewster, Centerville, Chatham, Cotuit, Dennis, Eastham, Falmouth, Harwich, Hyannis, Marstons Mills, Mashpee, Orleans, Osterville, Provincetown, Sandwich, Truro, Wellfleet, West Barnstable, Yarmouth

As well as a few sections of Plymouth County: Carver, Plymouth & Wareham.

Our team will be in touch!

Get peace of mind for your HVAC system with Robies Maintenance

What Our Customers Are Saying

We just had a mini split system installed and it couldn’t have gone more smoothly. Our salesman Jim was extremely excellent at answering all our questions. Pat and Matt were the installers and did a very neat and clean job. I would highly recommend Robies.
L. Nardi
“When my heating system suddenly failed during a cold snap, I needed a quick remedy. Robies got the old system functioning at about 50% while a replacement was ordered and installed. Technicians were very professional. I was also impressed by the efficiency of my billing contact.”
G. Smith
This was a complete replacement of my heating system/water heater plus adding a ductless AC. I can’t praise the installers enough. Every single person was professional, skilled and experienced. They were very friendly and always took the time to help me understand each step of the installation. Their craftsmanship was a work of art. I am very pleased with every aspect of this project from start to finish.
R. Swenton

Robies installed a new hybrid heat pump and propane heating and cooling system in my house. The crew was fast and efficient and they left everything neat and clean.

Mike S.

“Thanks for the awesome job with my new a/c compressor; efficient, clean service and under budget; Robies is and always has been great!”

Robert from Hyannisport
“Been with Robie’s for 10 years and couldn’t be happier with their service. In today’s business world it’s refreshing when you call someone answers and then shows up when promised!”
R. Bartosik

“Excellent work!!! Determined problem with furnace and fixed. After initial call, arrived on time as scheduled.”

Howard from West Yarmouth
“The Robies team provided excellent service in installing my heat pump system. In addition, Robies’ team include a staff member very knowledgeable in helping with MassSave matters such as heat loans and rebates. I was felt totally supported by the team during the installation and expect to continue to use them for ongoing maintenance of my system.”
J. Mooney

“I have used the services of Robie’s Refrigeration Incorporated a year ago for checking my air conditioner that they had put in several years ago. They are excellent all across the board.”

Judith from West Barnstable
“I used Robies Heating this past week, Greg & Adrian came out to my house. They repaired by furnace in a timely manner and explained everything they were doing. I would recommend them. It was great service and got my furnace up and running.”
S. McGrath
“Woke up yesterday morning to no heat. Called Robies right away and had heat back up and running by early afternoon. The technician explained the problem well and was quick and courteous.”
Cindy from Brewster
“Robies did an excellent job repairing our old boiler. They saved it from the junk heap.”
J. Smoot
“Central air conditioning was not functioning. The Robies tech came at the appointment time, fixed the problem, and was very pleasant. Price was reasonable. What more would you want?”
Robert from Cape Cod
“Happy to have chosen Robies to install our new heat pumps. Everyone from our sales consultant, installation team, and Veronica in office support was experienced, knowledgeable and very professional!”
F. Coombs
“Thank you for the amazing fast service for our A/C yesterday! You saved the day!!!”
Kelly from Centerville
“Lost heat on older gas furnace. No one could help because unit was old. Adam from Robies came and didnt quit and installed a universal gas valve that took patience and research. When I replace furnace I’ll be calling Robies.”
D. Cranshaw
“We had a new boiler and water heater installed by Robies. The crew were polite, professional and very competent. The work looks incredible and we are very pleased with the project. I will definitely use them again for future HVAC issues.”
M. Ladner
“From site inspection to generator upgrade done in a week! They even got it inspected before a snow storm. Could not have been a better experience. So glad I went with Robies!”
S. Lambert
“Just wanted to let you know how much we appreciated your service & how reliable some of your people are. When our furnace quit in January during the big cold spell your people responded very quickly. Thanks for your excellent service and to your people for a job well done.”
Victor & Mardee from East Orleans
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