Robies has an immediate opening for a hardworking, professional Customer Service Representative to join our office team.   The ideal candidate is experienced on the phone with excellent listening skills and a friendly, kind, welcoming demeanor.  Must be willing & eager to learn about the HVAC trade.  A Robies Customer Service Representative advocates for the customer and works hard to ensure an exceptional overall customer experience.  Strong attention to detail, organizational skills and frequent & effective communication is critical.

• Outbound scheduling and confirmation calls
• Inbound calls – processing requests for service and sales leads
• Maintenance Sales – renewals, estimates, sales & scheduling
• Filing, scanning, copying and other various office and administrative tasks
• Preparing reports & managing spreadsheets
• Collections activities for unpaid past due balances
• Onboarding new customers
• Other miscellaneous special projects and responsibilities

Robies is Cape Cod’s Premier HVAC Contractor offering the best brands in the industry.  We are the Cape’s only Carrier Factory Authorized dealer and four-time winner of the Carrier President’s Trophy.  We proudly offer Carrier heating and cooling products, Lochinvar Boilers, Generac Generators, Mitsubishi Ductless, Aeroseal Duct Sealing, RotoBrush Duct Cleaning and a wide range of indoor air quality products.  Robies also now offers full range of residential electrical services through our new Electrical Division.

• Competitive hourly wage
• Paid Holidays, Paid Vacation & Paid Time Off
• Healthcare Plan with Dental & HSA
• 401K Retirement Plan

• Reliable Transportation
• Minimum 1 Year Customer Service Experience
• Proficient at Microsoft Office Suite, particularly Outlook, Word, Excel, Teams

• Hours:  7:30 AM to 4:00 PM
• Compensation:  $22.00 per hour plus commissions on Maintenance Membership Sales
• Employment type:  Full Time

If you are committed to your trade and the idea of working for a sincere organization interests you, forward your resume to steve@robies.com. You may also call or text Steve at 508-542-1130. Or, submit this easy application, either online or at our offices..